Refund Policy
Straightforward returns, refunds, and sleep-trial support.
We built this policy to feel clear and fair, with enough time to decide whether your TallSpine purchase is the right fit.
Last updated March 20, 2026
60-night sleep trial
Eligible pillows and comforters can be tried at home so you have time to decide if the fit is right.
Simple return requests
Start with your order number and a quick note to our support team, and we will guide you from there.
Refunds to original payment method
Approved refunds are issued back to the original form of payment once return processing is complete.
1. 60-night sleep trial
We want you to have enough time to settle into your new TallSpine setup. Eligible pillows and comforters are covered by a 60-night trial starting from the delivery date shown by the carrier.
If the product is not the right fit during that trial window, contact us and we will help you begin a return request.
2. What qualifies for a return
To be eligible, the item must have been purchased directly through our storefront and the request must be made within the applicable return window.
Products that are intentionally damaged, heavily altered, or marked final sale may not be eligible. Gift cards are non-refundable.
3. How to start a return
Email [email protected] with your order number and a short note about the issue or reason for the return. Our team will confirm eligibility and provide next steps.
Do not send items back without instructions from our team, as unauthorized returns may be delayed or declined.
4. Refund timing
Once a return is approved and received, or otherwise verified according to the instructions we provided, refunds are typically processed within 5–10 business days to the original payment method.
Original expedited shipping charges, if any, are generally non-refundable unless the return is due to our error.
5. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos if available.
We will review the issue and work with you on the appropriate resolution, which may include a replacement, store credit, or refund depending on the situation.
6. Non-returnable items
Gift cards, final-sale items, and any items specifically marked as non-returnable at checkout are not eligible for return unless required by law.
Need to start a return?
Email us with your order number and we'll guide you through it.
We can help with return eligibility, damaged items, exchanges, and general sleep-trial questions.